During the initial consultation we will discuss how we will work together.

Although there will be times when appointments will need to be cancelled or rearranged it is important that, where possible, sessions are conducted on a consistent and regular basis. Otherwise, this can be unhelpful or harmful to the client and be of detriment to the therapeutic process. Well Life Counselling takes your well-being seriously and it is of the utmost importance that you can commit to the required sessions in an uninterrupted manner. Therefore, unless otherwise agreed with your counsellor, the following will apply:

1. If you miss or cancel an appointment with less than 48 hours’ notice, then the full cost of the missed session will be payable at your next session.

2. If you cancel your next appointment with greater than 48 hours’ notice and the vacant slot cannot be filled, then a £10 cancellation charge will be payable at my discretion.

3. If two consecutive sessions are missed or cancelled without sufficient justification, then your file will be closed, and you will be invited to re-join the waiting list.

4. If attendance is erratic with appointments regularly missed or cancelled (two or more in a month or 4-week period) on more than one occasion, then your file will be closed, and you will be asked to consider coming back for therapy at such a time as you can regularly attend.

5. If no contact or instruction is received from you within 2 weeks of your last scheduled, missed or cancelled session, then your file will be closed.